Do you want to communicate with your website visitors while they are on your site?
Adding a live chat box to your website provides instant assistance, helping to point your website visitors in the right direction.
In this article, we’ll compare some of the best live chat software and help you decide which one is the right solution for your needs.
How to Use Live Chat Software for WordPress Website?
Adding a live chat box to your site helps you engage with your website visitors. With the live chat box, you can provide instant answers to your visitors’ related questions that prevent them from taking the desired action, such as purchasing your product.
There are a few things to keep in mind when choosing live chat software for your website.
Purpose :
You need to understand why you are adding a live chat box to your site. Some of the uses are:
- Increase sales : Engage with your customers and understand what is stopping them from purchasing your products. Provide instant assistance to generate more sales and revenue.
- Lead generation : Integrate your chatbox with your email marketing service and capture leads. Even if your users aren’t ready to do business with you right away, you still get the opportunity to email them to convert them later.
- Measure net supporter score (NPS) : NPS is an important metric that measures your customers’ loyalty. After a chat, convince your users to submit an NPS survey to understand how likely they are to recommend your products to their friends.
Features :
Compare the various features offered by different live chat software to determine which one fits your needs exactly.
Integration :
Before choosing a WordPress chat plugin, you need to make sure it offers seamless integration with your favorite web apps. You may also want to check if there is a native integration available to help you add a WordPress live chat box to your WordPress site.
1. LiveChat
LiveChat is the best live chat tool. It allows you to connect with your website visitors and point them in the right direction.
Pricing depends on the number of agents that can log into your LiveChat account at the same time. However, you can create as many brokerage accounts as you need to organize your team members. Everything customers type appears instantly in the chat window, helping you provide quick assistance to your customers.
The tool also comes with powerful built-in reports and analytics. You can even integrate it with your Google Analytics account to measure the impact of LiveChat on your business. They also offer a free WordPress chat plugin to install on your website.
LiveChat, Inc. supports integration with all your favorite web apps.
2. Sendinblue Chat
Sendinblue is an all-in-one digital marketing suite that lets you set up a chat box, email list, and more.
Sendinblue Chat is a premium live chat plugin that allows you to communicate in real time with your prospects and customers. With Sendinblue Chat you can create a fully customized chat box with your name and logo.
It allows you to organize your team and create a workflow for assigning chats to agents.
By combining live chat software with other Sendinblue services such as email and SMS marketing, you can quickly build trust between users.
3. Olark
Olark is one of the simplest live chat tools, yet comprehensive enough to provide a seamless chat experience for your visitors and team. Olark lets you customize your chat box widget to match your brand so you can provide a consistent experience across your site.
With the automatic messaging function, you can send messages according to the behavior of your visitors. That way, you can deliver the right messages at the right time with minimal effort.
Pricing depends on the number of brokerage accounts you want to set up.
4. Zendesk Chat
Zendesk Chat, formerly known as Zopim, is one of the leading live chat services on the market. It gives you the ability to talk to your customers over live chat. It comes with a free plan with limited features that allows anyone to add a live chat box to the website.
You can easily set up automated chats and provide your visitors with a chat experience tailored to their behavior.
You can also track your website visitors in your Zendesk Chat dashboard or integrate it with your Google Analytics account for further analysis.
5. Comm100 Live Chat
Comm100 is an enterprise-grade live chat service that helps you convert your website visitors into customers by offering real-time support.
With the Chatbot feature, you can provide automatic responses to regular queries and have full control over the questions and answers your Chatbot handles. Chatbot helps you shorten your transaction times, reduce service costs and improve your agents.
You can even offer the best pre-sale customer experience on your site by offering audio/video chats during the live chat session. Best of all, the Comm100 allows you to remotely access and control a visitor’s desktop once permission has been granted.
6. SnapEngage
SnapEngage is another live chat service that you can easily set up on your website. It offers seamless integrations with hundreds of third-party services, including CRM software, help desk, project management, and marketing solutions.
Besides offering live chat on your website, it gives you the ability to provide excellent customer service via SMS. When a customer sends a text message, your agents can respond via the SnapEngage chat portal.
You can also take a look at what customers are typing before hitting the submit button.
7. Crisp
Crisp is a free and beautiful WordPress chat plugin. It helps you grow your email list, generate leads and connect with your customers.
Add-on features include real-time notifications, desktop apps, mobile apps, and availability plan. It allows you to create full team profiles with name, photo, location, social networks and browsed web pages.
8. Tidio Live Chat
WP Live Chat is a premium-like free WordPress live chat software for website. It offers live chat, chatbots, email marketing and messaging options.
You can track your website visitors and connect with any visiting customer in real time. The plugin has multiple layout designs to match your brand.
9. LivePerson
LivePerson is a leading messaging and bot platform that allows you to communicate with your customers both onsite and offsite.
Your visitors can send messages through the channel they choose, including your website, mobile web or app.
With Facebook Messenger integration, you can provide one-on-one customer service to your customers while keeping track of the conversation. Consumers are already familiar with Messenger, so adding LivePerson to your site is the best way to give them a familiar and seamless chat experience.
Best of all, customer service professionals can view daily performance KPIs (Key Performance Indicators) such as completed engagement and average engagement time directly from their workspace.
10. Bold360
Bold360 is a live communications software package that includes chat, email management, and a click-to-call tool to provide assistance to your website visitors and customers. It combines AI and agent interaction solutions for faster response time.
With frictionless, natural language understanding, Bold360 AI understands your customers’ intent and either provides a link to helpful documentation or connects them to a live agent.
It also allows you to chat with your customers using Facebook Messenger and SMS so you can provide the best customer service experience.
11. Intercom
Intercom is an all-in-one live chat software for sales, marketing and support. With Intercom, you can use bots and live chat to automatically qualify and convert more leads, send a targeted email, send in-app and push messages to engage with customers. You can also get an integrated help desk and knowledge base to help customers resolve issues quickly.
For live chat software only, Intercom offers a basic plan for $38 per month and a professional plan for $78/month with advanced features like smart automation. Support ranges from $38/month to $153/month if you want access to all Intercom solutions for lead generation and customer engagement plans.
If you are looking for a live chat tool, Intercom may not be the best option for you due to the added marketing features. If you are not going to use the extra features, you’d better choose a more affordable software designed for live chat only.
12. ClickDesk
ClickDesk is a live chat software for website that focuses not only on text based live chat but also audio and video live chat. So, besides real-time live chat, your customers can use their voice or video to connect with you. Voice chat and video chat are also browser-based, so no setup is required.
Other features ClickDesk offers include an automatically integrated help desk software, social toolbars, one-click integrations with your favorite apps and plugins, and a mobile app to talk to your customers on the go. It also comes with reporting and analysis.
Unfortunately, design customization with ClickDesk is limited to a few pre-made themes, so you can’t customize your live chat to fit your brand.
13. FreshChat
Freshchat from Freshworks is a modern live chat software for sales, marketing and support calls. With Freshchat, you can create multiple chat threads such as delivery, pricing or demo to keep conversations organized and focused. It also displays user details such as the complete history of your visitor’s website browsing.
Bots offer many other features, including multilingual messaging, rich media, and ClearBit integration. It has IntellAssign that guides conversations based on the skill level of your team members. The only feature Freshchat lacks is screen sharing.
14. SmartSupp
SmartSupp is a popular European live chat software that makes it easy to engage with your customers and is used by around 300,000 companies all over Europe.
It allows you to customize the look of your live chat to match your brand. You can also upload a personal photo to show your website visitors that there are real people behind your website. They also offer a web dashboard so you can see who is browsing your site and have all your visitor information in one place.
SmartSupp also comes with features like video recordings, automated messages, mobile app, e-commerce platform integrations and more.
15. Drift
Drift is a chat marketing platform that offers live chat capabilities alongside chatbots. With chatbots, you can talk to your customers even when you or your representatives are not around. Thus, Drift’s chatbot can automatically qualify your visitors, determine which sales rep they should talk to, and book a meeting.
Besides chatbots, Drift comes with features like account-based marketing, anonymous visitor intelligence, chat landing pages, email marketing integration, and more.
Still, drift may not be the best choice for small businesses. They offer a free plan for basic live chat.
We hope this article helped you find the live chat software that best suits your needs.
